Shipping Policy

Tonka Cycle and Ski Last Updated: 8/12/26

Thanks for shopping with Tonka Cycle and Ski! Please review our shipping policy below. If you have any questions, reach out to us at cyclesandskis@hotmail.com

Processing Time

Orders typically ship within a few business days of purchase. You'll receive a shipping confirmation email with tracking information once your order is on its way.

During peak season (spring/summer bike season and winter ski season) or for items requiring assembly, processing may take a bit longer. If there's a significant delay, we'll reach out directly.

In-Store Pickup

Prefer to skip shipping? Select In-Store Pickup at checkout and we'll have your order ready at our [Hopkins, MN] location. We'll email you as soon as it's ready for pickup — most orders are ready within [1–2 business days].

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your order size, weight, and destination.

Bikes, Skis & Oversized Items

Bikes, skis, and other large equipment often ship via freight carrier rather than standard parcel delivery due to size. A few things to know:

• Bikes typically ship partially assembled; some final assembly (pedals, handlebars, wheels) may be required. We're happy to walk you through it or you're welcome to bring it into the shop for a free tune/assembly check.
• Freight deliveries may require someone to be present to sign, and some carriers deliver curbside only.
• Delivery windows for freight shipments can be less precise than standard parcel tracking — we'll share tracking as soon as it's available.

Order Tracking

Once your order ships, you'll get a confirmation email with a tracking number so you can follow its progress.

Shipping Destinations

We currently ship within the continental United States. For shipping to Alaska, Hawaii, or internationally, please contact us at [email] — we're happy to see what we can arrange, especially for smaller accessories and apparel.

Order Issues

Lost or Stolen Packages

We're not able to take responsibility for packages confirmed as delivered to the address provided but lost or stolen afterward. If tracking shows delivered but you haven't received your order, contact the carrier or reach out to us at [email] and we'll help however we can.

Damaged Items

Bikes and skis can occasionally be damaged in transit despite careful packaging. If your item arrives damaged, please contact us within [X days] of delivery with photos of the damage and packaging, and we'll get it sorted — whether that's a replacement part, a repair, or a full replacement.

Incorrect Address

Please double-check your shipping address at checkout. If you catch a mistake, let us know right away at [email] and we'll try to update it before the order ships out.

Order Changes & Cancellations

Need to change or cancel an order? Contact us as soon as possible at [email]. Once an order has shipped or entered freight processing, we may not be able to make changes.

Contact Us

Questions about your order or this policy? We're happy to help.

Email: cyclesandskis@hotmail.com Phone: 952-938-8336